Return Policy
We offer a 100% money-back guarantee on all purchases made at halonutritionlabs.com.
Returns and exchanges must be approved by our support team before they are shipped. We understand every customer’s purchase is one of a kind and always try to
give everyone a personalized courteous experience.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we cannot offer a refund or exchange. To be eligible for a return, your item must be
returned to us with the original shipping packaging. The refund policy only applies to the first products purchased and you must purchase a minimum of a 2-month supply to give the product a fair chance to work in your system. Any amount less would void this guarantee. Any additional opened products of the same SKU are not eligible for return.
The following are not eligible for refund or exchange:
- Final sales
- Gift cards
- Gifts with purchase
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Items purchased at retail stores or other channels aside from halonutritionlabs.com must adhere to the point of sales refund policy. We do not offer refunds on those purchases.
Late or missing refunds (if applicable)
If you haven’t received a refund within 72 hours of our notification, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at:
Exchanges
We only exchange items if they are defective or damaged or for products of equal or lesser value. If you need to perform an exchange, send us an email at [email protected] From there you will be given further instructions.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Cancellations
We only accept cancellation requests within 1 hour of placing your order. After 1 hour, your order is sent for processing and cannot be modified or canceled.
If you have any further questions or need assistance with the above, please contact customer support.
Damages
If your order arrives damaged in any way or is incorrect, please contact us within 7 days of receiving your order with your order number in the subject line and a photo of the item’s condition. We will work together to resolve the situation.
If you have any further questions or need assistance with the above, please contact customer support.